Privacy Policy
Your privacy is important to us. Learn how Terra Waste Ltd collects, uses, and protects your personal information.
Last updated: April 11, 2026
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Interpretation and Definitions
This Privacy Policy explains how Terra Waste Ltd collects, uses, and protects personal information when you contact us or use our website. Key definitions: "Company" refers to Terra Waste Ltd, 44J Randolph Ave., London W9 1BE. "Personal Data" means information that can identify you. "Service" means the Terra Waste website and our quote and contact channels. "Website" refers to Terra Waste, accessible from www.terrawaste.co.uk.
Types of Data Collected
When you contact us, we may collect your name, phone number, email address, postcode, service details, and any photos or files you choose to send for quoting. We may also receive limited technical information such as IP address, browser type, and request logs through our hosting and form-processing providers for security, delivery, and troubleshooting purposes.
Use of Your Personal Data
We use your personal data to respond to quote requests, arrange waste collections, communicate by phone, email, or WhatsApp about your enquiry, keep service records, and meet legal or regulatory obligations. We do not operate customer accounts on this site, and we do not use your enquiry details for unrelated marketing unless you separately ask us to keep in touch.
Third-Party Services
Our website quote form is processed directly by our website and delivered to our business email inbox so that we can receive and manage your enquiry. If you include photos or files, those attachments are transmitted through our hosting and email providers as part of that delivery process. If you choose to contact us by WhatsApp, your messages and attachments are also processed by WhatsApp under Meta's own terms and privacy policies. We recommend avoiding sending anything unnecessarily sensitive through chat apps or email.
Retention of Your Personal Data
We retain enquiry and service information only for as long as reasonably necessary to quote, deliver services, keep business records, resolve disputes, and meet legal or accounting obligations. Waste transfer notes and related compliance records are retained for the legally required minimum period where applicable, including at least 2 years for commercial waste documentation.
Security of Your Personal Data
The security of your personal data is important to us. We use commercially acceptable means to protect it, but no method of transmission over the Internet or electronic storage is 100% secure.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13.
Your Rights
Under UK GDPR, you have the right to: access, correct, or delete your personal data; restrict or object to processing; data portability; and withdraw consent at any time. To exercise these rights, contact us at info@terrawaste.co.uk / quotes@terrawaste.co.uk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, you can contact us: • Email: info@terrawaste.co.uk / quotes@terrawaste.co.uk • Phone: 020 3355 5319 • Address: Terra Waste Ltd, 44J Randolph Ave., London W9 1BE • Website: www.terrawaste.co.uk